In 2013 Qatar Airways joined the oneworld alliance as a full member.

This was the first of the "big 3" middle eastern airlines to join a alliance, and the rapidly growing carrier offered great additional capacity to the oneworld network as well as being ideally geographicaly located for transfers.

My Role in this programme

In this programme I was the accountable project manager from the sponsor, supporting with all the joining requirements and ensuring compliance with the oneworld policies.

The changes included

• Frequent flyer agreements with other airlines

• oneworld branding (from Fully painted aircraft to napkins)

• Recipricol lounge access agreements and tier alignment

• Customer service agreements

• Baggage through check ability

• Commercial systems changes (such as fare ladder structure)

• Launch event preparations

• Tracking progress and reporting back to all other oneworld airlines.

My Project Role in this programme

• Managed the project and PMO with a cross directorate team reporting to me on progress

• Programme scope and tracking

• Detailed cutover plans and gap analysis

• Presentations, running conferance calls and site visits.

• Support with coordinating legal questions with all parties to ensure compliant

Outcome

• This was the fastest implementation of a oneworld member.

• Today millons of customers benefit from enhanced connectivity and alliance customer proposition.

• Qatar Airways has continued its growth and has built on its great reputation with alliance members frequent flyers.

• I was recognised with an award from IAG CEO for the contribution to this project.